Refund policy

Returns, exchanges and refunds

Daniel Jack Club, operated by Daniel Jack Apparels LLC, accepts return requests for items that arrive damaged, defective, or incorrect within 30 days after delivery for orders covered by our default return rules. For orders covered by our Managed Markets European Union return rules, you may request a return within 14 days after delivery. We do not accept change-of-mind returns, except where required by law. Customers in the European Union also retain any applicable statutory cancellation rights.

To be eligible for a return, the item must be in its original condition, unworn or unused, with tags and in its original packaging. Please provide your receipt or proof of purchase. Custom-made or personalized items cannot be returned, except if they arrive damaged, defective, or incorrect, or where required by law. If you have a question about an item's eligibility, contact us before returning it.

Starting a return

Email support@danieljackclub.com within the applicable return window with your order details and reason for return. For an incorrect, damaged or defective item, please include a photo where possible. If your return is accepted, we will provide a prepaid return shipping label and instructions. We cover the cost of return shipping for accepted returns. Do not send an item back before contacting us. Returns are sent to 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States, unless your return instructions specify otherwise.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect so we can make it right. You may request a return or exchange within the applicable return window. Your statutory rights are not limited by this policy.

Exchanges

To exchange an eligible item, contact us to arrange a return. Once the return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since your refund was approved, contact support@danieljackclub.com. We do not charge a restocking fee.